1. Introduction
Welcome to One Island.
One Island is a digital platform designed to make everyday life on the Isle of Man easier by bringing together trusted local information, services and experiences in one place. Depending on how you use the platform, One Island may provide access to local news, events, public notices, transport information, business listings, taxi services, community features and other digital services.
Your privacy is important to us.
This Privacy Policy explains how One Island collects, uses, stores, protects and shares your personal information when you use our website, mobile applications and related services (collectively referred to as the "Services").
We are committed to handling your personal information responsibly, transparently and in accordance with the Isle of Man Data Protection Act 2018, the Data Protection (Application of GDPR) Order 2018, the Applied GDPR, and any other applicable data protection legislation.
This Privacy Policy explains:
- what information we collect;
- why we collect it;
- how we use it;
- when we may share it with trusted third parties;
- how we protect your information;
- how long we keep it; and
- the rights you have over your personal information.
Some features of One Island may be provided by carefully selected third-party providers, such as mapping services, payment providers, transport operators or taxi partners. Where those organisations process your personal information for their own purposes, their own privacy policies may also apply.
By using One Island, you acknowledge that you have read this Privacy Policy. Where we rely on your consent to process certain types of information, we will always ask for that consent where required by law, and you remain free to withdraw it at any time.
We encourage you to read this Privacy Policy alongside our Terms of Use and Cookie & Similar Technologies Policy, which explain how the One Island platform operates and how cookies and similar technologies are used.
2. Who We Are
One Island is an Isle of Man-based technology platform designed to connect people with trusted local information, services and opportunities through a single digital experience.
We believe important local information should be easy to find, easy to understand and accessible from one place. Our Services bring together information and features that help people stay informed, discover what's happening across the Island, access local businesses and services, and get around more easily.
For the purposes of applicable data protection legislation, One Island is the Data Controller for the personal information collected through our Services, unless otherwise stated within this Privacy Policy.
This means we are responsible for deciding how and why your personal information is collected, used, stored and protected.
Our registered business details are:
One Island LimitedRegistered Office:
29 Victoria Street, Floor 3, Douglas, Isle of Man, IM2 2LF
Company Number:
139189C
Email:
privacy@oneisland.im
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
3. Scope of this Privacy Policy
This Privacy Policy applies to the personal information we collect, use and process when you access or use One Island's Services. Our Services include, but are not limited to:
- the One Island website;
- the One Island mobile applications;
- user accounts and profiles;
- transport-related features, including journey planning and travel information;
- taxi booking and related transport services;
- local news, events and public notices;
- business listings and promotional content;
- customer support and communications;
- push notifications and alerts;
- competitions, surveys and promotional campaigns; and
- any other digital products or services provided by One Island from time to time.
This Privacy Policy also applies when you interact with us in other ways, including when you:
- contact us by email, telephone or social media;
- submit an enquiry or support request;
- subscribe to newsletters or marketing communications;
- participate in research, surveys or competitions;
- attend events organised or supported by One Island; or
- otherwise communicate with us in connection with our Services.
This Privacy Policy does not apply to websites, applications or services operated by third parties that may be accessible through One Island. Where you choose to use third-party services, including payment providers, mapping services, transport operators, taxi operators or other external partners, those organisations may process your personal information under their own privacy policies and terms. We encourage you to read those policies before providing your information.
Where One Island processes personal information on behalf of a third party, or where a third party independently acts as the data controller for a particular service, this will be explained where relevant within this Privacy Policy.
4. Information We Collect
The information we collect depends on how you use One Island and which Services you choose to access. Some information is provided directly by you, some is collected automatically when you use our Services, and some may be received from trusted third parties where necessary to provide the Services.
4.1 Information You Provide to Us
When you create an account, contact us, use our Services or interact with the platform, you may provide us with information including:
- your name;
- email address;
- telephone number;
- date of birth (where required);
- account login credentials;
- profile photograph (if you choose to upload one);
- communication preferences;
- saved favourites and preferences;
- enquiries, feedback and customer support communications; and
- any other information you choose to provide through the Services.
You are not required to provide every item of information, however some Services may not function correctly without it.
4.2 Information We Collect Automatically
When you use One Island, we may automatically collect certain technical information to help operate, secure and improve our Services.
This may include:
- device type and model;
- operating system and version;
- browser type and version;
- IP address;
- unique device identifiers;
- app version;
- pages or screens viewed;
- features used;
- search activity;
- dates and times of access;
- crash reports and diagnostic information; and
- general usage statistics.
Where possible, we use aggregated or anonymised information to understand how our Services are being used.
4.3 Location Information
Some One Island Services rely on your location to provide relevant information and functionality.
With your permission, we may collect your device's approximate or precise location to:
- display nearby businesses and services;
- provide local transport information;
- assist with journey planning;
- help identify nearby taxi availability;
- personalise local content; and
- improve your overall experience.
Location access is optional and can be managed through your device settings at any time. We do not continuously track your location unless this is required for a specific Service that you have chosen to use.
4.4 Information Related to One Island Services
Depending on which Services you use, we may also collect information relating to your activity within the platform, including:
- articles you save or read;
- events you view, save or attend;
- businesses you follow or interact with;
- transport routes or journeys you search for;
- favourite locations or destinations;
- taxi booking requests and journey information;
- notification preferences;
- competition entries;
- survey responses; and
- other preferences that help personalise your experience.
4.5 Information From Third Parties
In some circumstances we may receive information from trusted third parties where this is necessary to provide our Services. This may include:
- payment providers;
- authentication providers;
- transport operators;
- mapping and geolocation providers;
- analytics providers;
- advertising partners (where applicable);
- customer support platforms; and
- other service providers acting on our behalf.
We only receive information that is necessary for the relevant Service and require our service providers to handle personal information in accordance with applicable data protection laws.
4.6 Special Category Personal Information
The One Island Services are not intended to routinely collect or process special category personal information.
Unless required for a specific Service or legal obligation, we ask that you do not provide sensitive personal information, such as information relating to your health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used for identification, or information concerning your sex life or sexual orientation.
This includes avoiding the inclusion of such information in free-text fields, support requests, taxi journey notes, event submissions or other user-generated content unless it is reasonably necessary for us to provide the Service you have requested.
In limited circumstances, it may be necessary for us to process special category personal information. For example, you may choose to provide health-related information to support accessibility requirements or another specific Service.
Where we process special category personal information, we will only do so where a lawful condition applies under applicable data protection legislation and appropriate safeguards are in place.
5. How We Use Your Information
We use your personal information to provide, operate, improve and protect the One Island Services. The way we use your information depends on how you interact with our platform and which Services you choose to use.
We may use your information for the following purposes:
5.1 To Provide Our Services
We use your information to:
- create and manage your account;
- provide access to the Services you request;
- personalise your experience across the platform;
- remember your preferences and settings;
- display relevant local content; and
- enable features available through the One Island platform.
5.2 To Deliver Transport and Mobility Services
Where you use transport-related Services, we use your information to:
- provide journey planning;
- display transport information and service updates;
- help identify nearby transport options;
- facilitate taxi bookings and related communications; and
- improve the accuracy and reliability of transport-related Services.
5.3 To Communicate With You
We may use your information to:
- respond to enquiries and support requests;
- send important account or service-related communications;
- notify you about changes to the Services;
- send security alerts; and
- deliver push notifications or alerts that you have chosen to receive.
5.4 To Improve One Island
We continually review how people use One Island so we can improve the platform. This may include using information to:
- understand how Services are used;
- identify popular features;
- diagnose technical issues;
- improve performance and reliability;
- develop new Services and functionality; and
- improve accessibility and user experience.
Where possible, we use aggregated or anonymised information for these purposes.
5.5 To Maintain Safety and Security
We use information to help keep the platform, our users and our Services secure.
This may include:
- detecting and preventing fraud;
- investigating misuse of the Services;
- protecting user accounts;
- monitoring platform security;
- preventing malicious or automated activity; and
- enforcing our Terms of Use.
5.6 To Meet Our Legal and Regulatory Obligations
In certain circumstances, we may use or disclose personal information where necessary to:
- comply with applicable laws or regulations;
- respond to lawful requests from regulators or law enforcement agencies;
- establish, exercise or defend legal claims;
- maintain appropriate business records; and
- fulfil our legal obligations as an Isle of Man business.
5.7 Marketing and Promotional Communications
Where permitted by law, or where you have chosen to receive them, we may use your information to:
- send newsletters;
- notify you about new features or Services;
- share local events or promotions;
- invite you to participate in surveys or competitions; and
- provide information about products or services we believe may be relevant to you.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails, adjusting your account preferences, or contacting us directly. Even if you opt out of marketing, we may still send important service-related communications where necessary.
5.8 Research and Service Development
From time to time, we may use aggregated, statistical or anonymised information to better understand how our Services are used, identify trends and support future development. This information does not identify individual users and may be used for reporting, planning and improving the One Island platform.
6. Legal Basis for Processing
Under the Isle of Man Data Protection Act 2018, the Data Protection (Application of GDPR) Order 2018 and the Applied GDPR, we must have a lawful basis before we collect or use your personal information. Depending on how you use the One Island Services, we rely on one or more of the following lawful bases.
6.1 Performance of a Contract
We process personal information where it is necessary to provide the Services you have requested or to fulfil our obligations to you. This includes activities such as:
- creating and managing your account;
- providing access to One Island Services;
- saving your preferences;
- enabling transport and journey planning features;
- facilitating taxi bookings;
- responding to customer support requests; and
- delivering other Services you choose to use.
Without processing this information, we may be unable to provide some or all of the Services.
6.2 Legitimate Interests
We process certain information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
These legitimate interests include:
- improving and developing the One Island platform;
- understanding how our Services are used;
- maintaining the security and reliability of our systems;
- detecting and preventing fraud or misuse;
- protecting users and the platform;
- analysing service performance;
- improving accessibility and user experience; and
- managing our day-to-day business operations.
Where we rely on legitimate interests, we carefully consider the impact on your privacy and ensure that your rights remain protected.
6.3 Consent
For certain activities, we will ask for your consent before processing your personal information.
This may include:
- sending marketing communications where required;
- enabling location services;
- sending optional push notifications;
- using non-essential cookies or similar technologies;
- participating in surveys or research activities; and
- any other processing where consent is required by law.
Where we rely on your consent, you may withdraw it at any time. Withdrawing your consent will not affect any processing that took place before it was withdrawn.
6.4 Legal Obligations
In some circumstances, we are required by law to process or retain personal information.
This may include processing necessary to:
- comply with legal or regulatory requirements;
- respond to lawful requests from courts, regulators or law enforcement agencies;
- maintain financial, tax or accounting records;
- comply with statutory reporting obligations; and
- fulfil other legal responsibilities placed upon us as an Isle of Man business.
6.5 Protection of Vital Interests
In exceptional circumstances, we may process personal information where it is necessary to protect the vital interests of an individual.
For example, this may apply where processing is necessary to protect someone's life, health or safety, or to assist emergency services or other competent authorities.
6.6 Public Interest
Where required by law, we may process personal information where it is necessary for reasons of public interest or where we are required to cooperate with public authorities exercising their official functions.
This basis is expected to apply only in limited circumstances.
The lawful basis we rely on will depend on the particular Service you use and the purpose for which your information is processed. In many cases, more than one lawful basis may apply to the same processing activity.
7. User Accounts
You can browse certain areas of One Island without creating an account. However, some Services require you to register for a One Island account. Creating an account allows you to access personalised features, securely manage your preferences, and make full use of the Services available through the platform.
7.1 Information Associated With Your Account
Depending on how you use One Island, your account may include:
- your name;
- email address;
- telephone number (where provided);
- encrypted login credentials;
- profile photograph (if uploaded);
- notification preferences;
- saved favourites;
- saved journeys or locations;
- transport preferences;
- taxi booking history;
- event activity;
- communication preferences; and
- other information you choose to add to your account.
Some information is optional and is only collected if you choose to provide it.
7.2 How We Use Account Information
We use your account information to:
- authenticate your identity when you sign in;
- provide personalised Services;
- remember your preferences across devices;
- save your favourite content and locations;
- enable account-based features;
- communicate important service updates;
- improve your experience across the platform; and
- help keep your account secure.
7.3 Keeping Your Information Up to Date
You are responsible for ensuring that the information held within your account is accurate and up to date. Where available, you can update your personal information, communication preferences and other account settings directly through the One Island app or website. If you are unable to update your information yourself, you can contact us and we will assist you.
7.4 Protecting Your Account
You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to protect your account from unauthorised access. If you believe your account has been compromised or used without your permission, please notify us as soon as possible so that we can help secure your account.
7.5 Closing Your Account
You may close or request deletion of your One Island account at any time. When you request account deletion, we will delete or anonymise your personal information where we no longer have a legitimate reason or legal obligation to retain it. Certain information may be retained for a limited period where required to:
- comply with legal or regulatory obligations;
- maintain financial or accounting records;
- investigate fraud or misuse;
- resolve disputes;
- enforce our Terms of Use; or
- protect the security and integrity of the One Island platform.
Where information is retained for these purposes, it will only be used for those purposes and will be securely deleted or anonymised once it is no longer required.
8. Location Services
Some One Island Services use your device's location to provide relevant information and functionality based on where you are. Location Services are entirely optional. You choose whether to allow One Island to access your location, and you can change this permission at any time through your device settings.
8.1 How We Use Location Information
With your permission, we may use your device's approximate or precise location to:
- display nearby businesses and services;
- provide local news, events and public notices relevant to your area;
- help plan journeys using public transport;
- identify nearby bus stops and transport options;
- assist with taxi bookings;
- provide local weather and travel information;
- improve search results and recommendations; and
- support other location-based Services offered by One Island.
The information used will depend on the Service you choose to use.
8.2 When We Access Your Location
One Island only accesses your location when it is needed to provide a Service you have requested or where you have given permission. For example, location information may be used when you:
- search for nearby businesses;
- request public transport directions;
- book a taxi;
- search for nearby events;
- request local travel information; or
- use another location-enabled Service.
Some features may continue to work without location access, although functionality may be limited.
8.3 Continuous Location Tracking
One Island does not continuously monitor or track your location in the background for advertising or profiling purposes. We do not build a history of your movements or track where you go throughout the day simply because the app is installed on your device. If a future Service requires temporary background location access—for example, to improve the accuracy of an active taxi journey or another real-time transport feature —we will clearly explain why the permission is required and request your consent where necessary.
8.4 Sharing Location Information
Where necessary to provide a Service you have requested, limited location information may be shared with trusted service providers or partners. For example:
- mapping and navigation providers;
- taxi operators or drivers;
- transport service providers; or
- other technology providers supporting the relevant Service.
We only share the minimum information necessary to deliver the Service and require our service providers to protect your information in accordance with applicable data protection laws.
8.5 Your Choices
You remain in control of your location information.
You can:
- allow or deny location access when prompted;
- change your location permissions through your device settings;
- disable location services at any time; and
- continue using many One Island Services without enabling location access, although some features may not operate as intended.
9. Transport Services
One Island provides transport-related Services to help users plan journeys, stay informed about travel, and access transport information from across the Isle of Man. These Services may include public transport information, ferry and flight updates, journey planning, travel alerts and other mobility-related features.
9.1 Journey Planning
When you use journey planning features, we may process information including:
- your starting location;
- destination;
- preferred departure or arrival time;
- preferred mode of transport;
- saved journeys or favourite locations; and
- journey preferences.
We use this information to calculate routes, provide travel options and improve your overall journey planning experience.
9.2 Transport Information
We may process information relating to the transport Services you use, including:
- bus routes and stops you search for;
- ferry sailings you view or follow;
- flight information you access;
- transport alerts you subscribe to; and
- travel information you choose to save.
This information helps us personalise your experience and provide relevant transport updates where available.
9.3 Notifications and Travel Alerts
Where you choose to receive them, One Island may send notifications relating to transport Services, including:
- service disruptions;
- delays;
- cancellations;
- route changes;
- weather-related travel updates; and
- other important travel information.
You can manage your notification preferences at any time through your account settings or your device settings.
9.4 Information From Transport Providers
Transport information displayed within One Island may be provided by third-party organisations, operators or publicly available data sources. Where we receive operational information from these providers, we use it solely to deliver transport-related Services through the One Island platform. Unless otherwise stated, One Island does not control or guarantee the accuracy, availability or timeliness of information supplied by third-party transport providers.
9.5 Saved Transport Preferences
To improve your experience, One Island may allow you to save transport-related preferences, such as:
- favourite bus stops;
- regular journeys;
- preferred transport modes;
- frequently viewed routes; and
- other travel preferences.
These preferences are linked to your account so they can be available across your devices and future visits.
9.6 Improving Transport Services
We may use aggregated and anonymised information about how transport Services are used to:
- improve journey planning;
- understand how users interact with transport features;
- identify areas for service improvement;
- enhance the reliability of transport information; and
- develop new transport-related Services.
This information is used for statistical and service improvement purposes and does not identify individual users.
10. Taxi Services
One Island enables users to request and manage taxi journeys through the platform. Where you choose to use Taxi Services, we process additional information necessary to arrange, manage and support your booking.
10.1 Information We May Process
Depending on the Taxi Service you use, we may process information including:
- your name;
- contact details;
- pick-up location;
- destination;
- booking time;
- journey status;
- journey notes or special instructions you choose to provide;
- the driver or vehicle assigned to your booking;
- booking history; and
- any communications relating to your journey.
Where payment services are introduced, we may also process payment-related information as described elsewhere in this Privacy Policy.
10.2 How We Use Taxi Information
We use this information to:
- arrange and manage your taxi booking;
- match your booking with an available driver;
- communicate booking updates;
- provide estimated arrival information;
- assist with customer support;
- investigate complaints or disputes;
- improve the efficiency and reliability of the Taxi Services; and
- comply with legal or regulatory obligations.
10.3 Sharing Information With Drivers
To enable your journey, we may share limited information with the driver or taxi operator responsible for fulfilling your booking. This may include:
- your name;
- pick-up location;
- destination;
- booking time;
- journey notes you choose to provide; and
- any information reasonably necessary to complete your journey.
Drivers and taxi operators only receive the personal information reasonably necessary to fulfil the booking and comply with their legal obligations.
10.4 Journey Information
One Island may retain details of completed journeys, including booking dates, journey locations and booking status. We use this information to:
- provide your booking history;
- support customer enquiries;
- investigate complaints or disputes;
- improve our Services;
- detect fraud or misuse; and
- meet legal or regulatory obligations.
Journey information is retained only for as long as reasonably necessary in accordance with our Data Retention Policy.
10.5 Payments
Where payment functionality is available, payments will be processed through secure third-party payment providers. One Island does not store full payment card numbers or card security codes on its own systems. Payment providers may process information necessary to authorise, complete, refund or investigate transactions in accordance with their own privacy policies.
10.6 Ratings and Feedback
Following a completed journey, you may be invited to provide feedback or rate your experience. Feedback helps us maintain service quality, investigate concerns and improve the Taxi Services. Ratings and comments may be shared with the relevant taxi operator where appropriate, but we will only share the information necessary to address the matter.
10.7 Location During Your Journey
Where location is used during an active booking, it is processed solely to facilitate your journey, improve journey accuracy, provide booking updates and support customer assistance where required. One Island does not use active journey location information for advertising, profiling or unrelated tracking purposes.
10.8 Your Choices
You are not required to use the Taxi Services to access the wider One Island platform. You may choose whether to enable location services, save favourite pick-up locations, receive booking notifications and use any optional features made available through the Taxi Services.
11. Events
One Island helps users discover events and activities taking place across the Isle of Man. Depending on how you use the Events Services, we may process information to help you discover, save, manage and participate in events available through the platform.
11.1 Browsing Events
When you browse events, we may process information such as:
- event categories viewed;
- searches you perform;
- events you open or view;
- your approximate location (where permission has been granted); and
- your preferences and interests.
We use this information to provide relevant event recommendations and improve your experience.
11.2 Saved Events and Preferences
If you have a One Island account, you may choose to:
- save events;
- mark events as favourites;
- receive reminders;
- follow particular event categories; or
- receive notifications about events that may interest you.
These preferences are linked to your account and help personalise the Services we provide.
11.3 Event Notifications
Where you choose to receive them, we may send notifications relating to events, including:
- reminders about upcoming events;
- changes to event details;
- cancellations or postponements;
- newly published events that match your interests; and
- other event-related updates.
You can manage your notification preferences at any time through your account settings or device settings.
11.4 Event Submissions
From time to time, One Island may allow businesses, organisations, charities, community groups or individuals to submit events for publication. Where you submit an event, we may process information including:
- organiser name;
- organisation details;
- contact information;
- event details;
- venue information;
- event images;
- promotional content; and
- any other information you choose to provide.
We use this information to review, publish, manage and promote events through the One Island platform.
11.5 Public Information
Information submitted as part of an event listing is intended to be publicly displayed through the One Island Services. By submitting an event, you acknowledge that the information you choose to include within the listing may become publicly available.
Please ensure you only provide information that you are authorised to publish.
11.6 Improving Our Events Services
We may use aggregated or anonymised information relating to event activity to:
- understand how users engage with events;
- improve event discovery;
- identify popular categories;
- improve recommendations;
- develop new features; and
- enhance the overall Events Services.
This information does not identify individual users.
12. Business Listings
One Island provides a platform for businesses, organisations and community groups to promote their products, services and activities through business listings and related Services.
12.1 Business Information
Business listings may include information such as:
- business name;
- business description;
- contact details;
- business address;
- website and social media links;
- opening hours;
- images and logos;
- products and services;
- promotional offers;
- accessibility information; and
- other information submitted by the business.
Information included within a business listing is intended to be publicly available through the One Island Services.
12.2 Information Provided by Businesses
Where a business creates or manages a listing, we may process information relating to:
- authorised account holders;
- business contact details;
- listing content;
- promotional material;
- uploaded images or documents;
- enquiries relating to the listing; and
- communications with One Island.
We use this information to manage business listings, provide support, verify authorised representatives where appropriate, and improve the Services.
12.3 Business Enquiries
Where One Island enables users to contact a business through the platform, we may process information necessary to facilitate that communication.
Depending on the Service being used, this may include:
- your name;
- contact information;
- the content of your enquiry; and
- any information you choose to provide.
We only share the information necessary for the business to respond to your enquiry or provide the requested Service.
12.4 Promotions and Offers
Businesses may choose to publish promotions, discounts, competitions or special offers through One Island. Where you interact with these promotions, we may process limited information to:
- display relevant offers;
- remember promotions you have viewed or saved;
- measure engagement with promotions;
- administer competitions or prize draws where applicable; and
- improve future promotional Services.
Participation in competitions or promotions may be subject to separate terms and conditions.
12.5 Business Responsibility
Businesses are responsible for ensuring that the information they submit to One Island is accurate, up to date and that they have the necessary rights or permissions to publish that information. While we may review listings from time to time, One Island does not guarantee the accuracy, completeness or availability of information provided by businesses.
12.6 Improving Business Services
We may use aggregated or anonymised information relating to business listings and user engagement to:
- improve business discovery;
- understand how users interact with listings;
- improve search and recommendation features;
- develop new business Services; and
- improve the overall One Island platform.
This information is used for statistical and service improvement purposes and does not identify individual users.
13. Push Notifications and Communications
One Island may send notifications and other communications to help keep you informed about the Services you use. Notifications are designed to provide timely, relevant and useful information. Some notifications are essential to the operation of the Services, while others are optional and can be managed through your account or device settings.
13.1 Service Notifications
Where appropriate, we may send service-related notifications, including:
- account and security notifications;
- important changes to the One Island Services;
- transport disruptions or travel alerts;
- taxi booking updates;
- event reminders or changes;
- public notices;
- severe weather or emergency information where appropriate; and
- other operational messages relating to the Services you use.
These communications are intended to support the delivery of the Services and may be sent even if you have chosen not to receive marketing communications.
13.2 Optional Notifications
With your permission, you may choose to receive notifications relating to:
- local news;
- events;
- business promotions;
- transport updates;
- community announcements;
- personalised recommendations; and
- other optional Services made available through One Island.
You can choose which categories of notifications you wish to receive and may change these preferences at any time.
13.3 Marketing Communications
Where required by law, we will only send marketing communications with your consent or where otherwise permitted under applicable legislation. Marketing communications may include information about:
- new One Island features;
- local campaigns;
- competitions;
- partner promotions;
- surveys; and
- other information we believe may be of interest to you.
You can withdraw your consent or unsubscribe from marketing communications at any time by:
- updating your account preferences;
- adjusting your notification settings;
- using the unsubscribe link included in our communications; or
- contacting us directly.
13.4 Managing Your Notification Preferences
You remain in control of how One Island communicates with you. Depending on your device and the Services you use, you may be able to:
- enable or disable push notifications;
- choose the types of notifications you receive;
- update your communication preferences;
- opt out of marketing communications; and
- manage notification permissions through your device settings.
Please note that disabling certain notifications may affect your ability to receive timely information about the Services you use.
13.5 Delivery of Notifications
While we make every effort to deliver notifications promptly, One Island cannot guarantee the delivery, timing or availability of notifications. Notification delivery may be affected by factors outside our control, including device settings, operating system restrictions, network connectivity or third-party notification services. Where information is time-sensitive, users should not rely solely on push notifications and should refer to the relevant Service for the latest available information.
14. Analytics
We use analytics and diagnostic information to help us understand how people use One Island, improve the Services we provide and maintain the security and reliability of the platform. Where possible, we use aggregated or anonymised information that does not directly identify individual users.
14.1 How We Use Analytics
Analytics help us to:
- understand how users interact with our Services;
- identify popular features and content;
- improve performance and usability;
- diagnose technical issues and application errors;
- monitor the stability of the platform;
- measure the effectiveness of new features;
- improve accessibility and user experience; and
- support future product development.
14.2 Information We May Collect
Depending on the Service you use, analytics information may include:
- device type and operating system;
- browser type;
- application version;
- pages or screens viewed;
- features used;
- session duration;
- search activity;
- approximate geographic region;
- crash reports;
- diagnostic information; and
- general usage statistics.
Analytics information may be collected using cookies, mobile software development kits (SDKs), local device storage, device identifiers and other similar technologies, depending on whether you are using the One Island website or mobile application. Where practical, we minimise the amount of personal information collected and use anonymised or aggregated reporting wherever possible.
14.3 Third-Party Analytics Providers
We may use carefully selected third-party providers to help us understand how the One Island Services are used and to improve the platform. These providers may process technical information on our behalf in accordance with their own privacy policies and applicable data protection laws. Where personal information is transferred outside the Isle of Man, the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
14.4 Service Improvement
Analytics play an important role in helping us improve One Island. We may use aggregated or anonymised information to:
- improve navigation and usability;
- develop new Services and features;
- improve search and recommendations;
- understand overall usage trends;
- support business reporting; and
- improve the reliability and performance of the platform.
This information is used for statistical and operational purposes and does not identify individual users.
16. Marketing Communications
From time to time, One Island may send information about new features, Services, local opportunities and other content that we believe may be relevant to you. We aim to ensure that any marketing communications are relevant, useful and respectful of your preferences.
16.1 What We May Send
Subject to your communication preferences and applicable law, we may send information about:
- new One Island features and Services;
- local news and community initiatives;
- events and activities;
- business offers and promotions;
- competitions and prize draws;
- surveys and opportunities to provide feedback;
- partner campaigns; and
- other information relating to the One Island platform.
16.2 How We Communicate
Marketing communications may be sent through:
- email;
- push notifications;
- in-app messages;
- other communication channels you choose to use.
16.3 Your Choices
We will only send electronic marketing communications where we have your consent or where permitted under applicable law, such as where the limited "soft opt-in" applies. You can manage your marketing preferences at any time by:
- updating your account settings;
- adjusting your notification preferences;
- selecting or removing communication categories;
- using the unsubscribe link included in our emails; or
- contacting us directly.
We will always respect your communication preferences.
16.4 Service Communications
Even if you choose not to receive marketing communications, we may still send important service-related messages where necessary.
These may include:
- account security notifications;
- password reset requests;
- changes to the Services;
- booking confirmations;
- transport disruptions;
- taxi booking updates;
- important public notices; and
- other operational communications required to provide the Services.
These communications are not considered marketing and cannot always be opted out of while you continue to use the relevant Services.
16.5 Personalised Communications
Where permitted by law, we may use information about your preferences and how you use One Island to make our communications more relevant.
For example, we may recommend:
- events that match your interests;
- businesses or services you may find useful;
- transport updates relevant to your saved journeys;
- local news based on the topics you follow; or
- other Services that are likely to be of interest.
We do not sell your personal information to third parties for advertising purposes.
Any personalisation is intended to improve your experience of One Island and can be managed through your account preferences where available.
17. Third-Party Providers
One Island works with carefully selected third-party providers who help us operate, maintain and improve our Services. We only share personal information where it is necessary to provide the Services, meet our legal obligations or protect the security and integrity of the platform. We do not sell your personal information to third parties.
17.1 Service Providers
We may share personal information with trusted providers that support the operation of One Island, including organisations that provide:
- cloud hosting and infrastructure;
- data storage and backup services;
- authentication and identity services;
- mapping and geolocation services;
- analytics and performance monitoring;
- customer support systems;
- email, SMS and push notification services;
- payment processing (where applicable);
- fraud prevention and security services; and
- other technology services necessary to operate the platform.
These providers are only permitted to process personal information on our behalf and in accordance with our instructions.
17.2 Service Partners
Where you choose to use specific One Island Services, we may share limited personal information with relevant service partners to enable those Services. Depending on the Service you use, this may include:
- transport operators;
- taxi operators and licensed drivers;
- event organisers;
- businesses you choose to contact or interact with; and
- other organisations involved in delivering the Service you have requested.
We only share the personal information that is reasonably necessary for those organisations to provide the relevant Service.
Depending on the nature of the Service, these organisations may process your personal information either:
- as a data processor, acting on our behalf and under our instructions; or
- as an independent data controller, where they determine how and why your personal information is processed in order to provide their own services or comply with their own legal obligations.
For example, where you book a taxi through One Island, we share the information necessary to facilitate your booking with the relevant taxi operator or licensed driver. Once the booking has been accepted, the taxi operator or driver may act as an independent data controller in relation to the transportation service they provide and any legal or regulatory obligations that apply to them.
Where another organisation acts as an independent data controller, their processing of your personal information will be governed by their own privacy information and legal obligations.
17.3 Professional Advisers
We may share personal information where necessary with professional advisers acting on our behalf, including:
- legal advisers;
- accountants;
- auditors;
- insurers; and
- other professional service providers.
Such organisations are required to protect personal information and only use it for the purposes for which it has been shared.
17.4 Legal and Regulatory Requirements
We may disclose personal information where we believe it is necessary to:
- comply with applicable laws or regulations;
- respond to lawful requests from courts, regulators or law enforcement agencies;
- protect the rights, property or safety of One Island, our users or others;
- investigate suspected fraud or criminal activity; or
- establish, exercise or defend legal claims.
We will only disclose information where we are legally permitted or required to do so.
17.5 Business Changes
If One Island undergoes a merger, acquisition, investment, restructuring or sale of all or part of its business, personal information may be transferred as part of that transaction. If this happens, we will take reasonable steps to ensure your personal information remains protected and will notify users where required by applicable law.
17.6 International Service Providers
Some of our trusted providers may process personal information outside the Isle of Man, the United Kingdom or the European Economic Area. Where this happens, we ensure that appropriate safeguards are in place to protect your personal information, including contractual safeguards or other recognised mechanisms required under applicable data protection legislation. Further information about international transfers is provided in Section 18 of this Privacy Policy.
18. International Transfers
One Island is based in the Isle of Man. However, some of the trusted third-party providers we use to deliver our Services may process personal information in other countries. For example, personal information may be processed by providers offering cloud hosting, data storage, analytics, customer support, payment processing, mapping services or other technology infrastructure.
Whenever personal information is transferred outside the Isle of Man, the United Kingdom or the European Economic Area (EEA), we take appropriate steps to ensure it continues to receive an adequate level of protection. These safeguards may include:
- transferring personal information to countries recognised as providing an adequate level of data protection;
- entering into approved contractual safeguards with our service providers, such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA), where applicable;
- carrying out appropriate assessments of international data transfers; and
- implementing additional technical and organisational security measures where necessary.
We carefully select our service providers and require them to protect personal information in accordance with applicable data protection legislation. If you would like more information about the safeguards we apply when transferring personal information internationally, please contact us using the details provided in this Privacy Policy.
19. Data Retention
We only keep personal information for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including providing our Services, complying with legal obligations, resolving disputes, protecting the security of the platform and enforcing our legal rights. When personal information is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.
19.1 How We Determine Retention Periods
The length of time we retain personal information depends on several factors, including:
- the type of information involved;
- the purpose for which it was collected;
- whether you continue to use the One Island Services;
- any legal, regulatory or contractual obligations;
- accounting and taxation requirements;
- the need to resolve disputes or investigate complaints; and
- the protection and security of the One Island platform.
19.2 Typical Retention Periods
While retention periods may vary depending on the Service, examples include:
| Information | Typical Retention |
|---|---|
| Account information | For as long as your account remains active and for a reasonable period afterwards where required by law or for legitimate business purposes. |
| Customer support enquiries | For as long as necessary to manage the enquiry and maintain appropriate business records. |
| Taxi booking records | For as long as reasonably necessary to support bookings, resolve disputes and meet legal obligations. |
| Transport preferences and saved favourites | Until removed by you or your account is deleted, unless longer retention is required by law. |
| Marketing preferences | Until you withdraw your consent or unsubscribe, with limited records retained to ensure your preferences continue to be respected. |
| Analytics and diagnostic information | Retained only for as long as necessary to improve, maintain and secure the Services, and where possible anonymised or aggregated. |
19.3 Account Deletion
If you choose to close your One Island account, we will delete or anonymise your personal information once it is no longer required for the purposes described in this Privacy Policy. Some information may be retained after account deletion where we are required to do so by law or where it is necessary to:
- comply with legal or regulatory obligations;
- maintain financial or accounting records;
- investigate fraud or misuse;
- resolve disputes;
- enforce our Terms of Use; or
- protect the security and integrity of the One Island platform.
Where information is retained for these purposes, its use will be limited to those purposes only.
19.4 Anonymised Information
In some circumstances, we may anonymise personal information so that it can no longer be used to identify you. Once information has been anonymised, it is no longer considered personal information and may be retained for statistical analysis, service planning, research and platform improvement.
20. Security
Protecting your personal information is important to us. We are committed to implementing and maintaining appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
20.1 How We Protect Information
Depending on the Services provided, we may use a range of security measures, including:
- secure communication channels;
- encryption of data where appropriate;
- secure authentication and access controls;
- role-based access to systems and information;
- monitoring and logging of security events;
- regular software updates and security maintenance;
- managed backups and disaster recovery procedures; and
- carefully selected third-party service providers that meet appropriate security standards.
Our security measures are regularly reviewed and updated to reflect changes in technology, emerging threats and the nature of the Services we provide.
20.2 Staff Access
Access to personal information is limited to employees, contractors and authorised service providers who have a legitimate business need to access it in order to perform their duties. Those individuals are required to handle personal information confidentially and in accordance with applicable data protection and security requirements.
20.3 Your Responsibilities
You also play an important role in protecting your personal information. We encourage you to:
- choose a strong and unique password for your One Island account;
- keep your login credentials confidential;
- enable additional security features where available;
- keep your device and software up to date; and
- notify us promptly if you believe your account has been compromised or used without your permission.
20.4 No System Is Completely Secure
While we take appropriate steps to protect your personal information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
For this reason, although we work hard to protect your personal information, we cannot guarantee its absolute security.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will respond in accordance with applicable data protection legislation, including notifying the appropriate authorities and affected individuals where required.
21. Children's Privacy
One Island is designed to provide information and Services for the wider Isle of Man community, including Services that may be relevant to families and young people. We recognise that children and young people may require additional protection when their personal information is processed and are committed to handling their information responsibly and in accordance with applicable data protection legislation.
21.1 Information About Children
We do not knowingly collect more personal information from children than is reasonably necessary to provide the Services they choose to use. Where a particular Service is intended for, or likely to be used by, children or young people, we will take appropriate steps to ensure that personal information is collected, used and protected in accordance with applicable legal requirements.
21.2 Parental Responsibility
Certain features of the One Island Services may have minimum age requirements or require the involvement or consent of a parent or legal guardian before they can be accessed or used. Any such requirements will be clearly explained within the relevant Service or in our Terms of Use. Where parental or guardian involvement is required, the requirements will depend on:
- the nature of the Service;
- the age of the child;
- the type of personal information being processed; and
- the applicable legal requirements at the time.
21.3 Protecting Young Users
When designing and developing Services that may be accessed by children or young people, we aim to consider privacy and data protection from the outset. This may include:
- limiting the amount of personal information collected;
- providing clear and age-appropriate information where appropriate;
- applying additional privacy safeguards where necessary; and
- regularly reviewing features that may affect younger users.
21.4 If We Become Aware of Incorrect Information
If we become aware that personal information has been collected from a child in circumstances where additional consent or protection should have applied, we will take appropriate steps to investigate the matter and, where necessary, delete or restrict the processing of that information.
Parents, guardians or individuals who believe personal information has been collected inappropriately are encouraged to contact us using the details provided in this Privacy Policy.
22. Your Rights
Under the Isle of Man Data Protection Act 2018 and applicable data protection legislation, you have a number of rights relating to your personal information. These rights are not absolute and may be subject to certain legal conditions or exemptions. However, we are committed to helping you understand and exercise your rights wherever possible.
22.1 Your Rights
You have the right to:
Access your personal information
You can request a copy of the personal information we hold about you and information about how we use it.
Correct inaccurate information
If any of the personal information we hold is inaccurate or incomplete, you can ask us to correct or update it.
Request deletion of your information
In certain circumstances, you may ask us to delete your personal information. Please note that we may need to retain certain information where we have a legal obligation or another lawful reason to do so.
Restrict how we use your information
You may ask us to temporarily limit how we process your personal information in certain circumstances.
Object to processing
You have the right to object to certain types of processing, including processing based on our legitimate interests and the use of your information for direct marketing.
Data portability
Where applicable, you may request a copy of certain personal information in a structured, commonly used and machine-readable format so that it can be transferred to another service provider.
Withdraw your consent
Where we rely on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
Rights relating to automated decision-making
You have the right not to be subject to a decision based solely on automated processing, including profiling, where that decision produces legal or similarly significant effects, unless permitted by law. At the time of publication, One Island does not make decisions that produce legal or similarly significant effects solely through automated processing.
22.2 Exercising Your Rights
If you wish to exercise any of your rights, please contact us using the contact details provided in this Privacy Policy. To help protect your privacy, we may ask you to verify your identity before responding to your request. We aim to respond to requests without undue delay and, where applicable, within the timeframes required by data protection legislation.
22.3 Complaints
If you have any questions or concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the matter. You also have the right to lodge a complaint with the Isle of Man Information Commissioner if you believe your personal information has been processed in a way that does not comply with applicable data protection legislation. Contact details for the Isle of Man Information Commissioner are provided in the Contact Us section of this Privacy Policy.
23. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any of your data protection rights, please contact us using the details below.
We value your trust and encourage you to contact us if you have any questions or concerns about how we process your personal information. We will do our best to resolve any concerns promptly, fairly and transparently before you decide to make a formal complaint.
We are committed to handling privacy enquiries promptly, fairly and transparently.
One Island LimitedRegistered Office:
29 Victoria Street, Floor 3, Douglas, Isle of Man, IM2 2LF
Company Number:
139189C
Email:
privacy@oneisland.im
Website:
www.oneisland.im
Where appropriate, we may ask you to verify your identity before responding to requests relating to your personal information. This helps us protect your privacy and prevent unauthorised access to your information.
We aim to respond to privacy enquiries and requests without undue delay and, where applicable, within the timeframes required by applicable data protection legislation.
Isle of Man Information Commissioner
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Isle of Man Information Commissioner.
Isle of Man Information CommissionerP.O. Box 69
Douglas
Isle of Man
IM99 1EQ
Telephone: +44 (0)1624 693260
Email: ask@inforights.im
Website: www.inforights.im
24. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal or regulatory requirements, or the way we process personal information.
When we make changes, we will update the Last Updated date shown at the beginning of this Privacy Policy.
Where changes are significant, we may also notify you through the One Island website, mobile application, email or other appropriate communication channels.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information.
The updated Privacy Policy will become effective from the Last Updated date shown at the beginning of this document.
Where changes to the way we process your personal information require your consent under applicable data protection legislation, we will seek that consent before carrying out those processing activities.