Delete your account
You can delete your One Island account at any time. Deleting your account removes your profile and the personal information associated with it from our systems.
How to request account deletion
- 1
Email us
Send an email to privacy@oneisland.im using the email address registered to your One Island account.
- 2
Use the subject "Account Deletion"
Please set the subject line of your email to Account Deletion so your request reaches the right team without delay.
- 3
We will action your request
We aim to action every account deletion request within 72 hours of receiving it. We will confirm by email once your account has been deleted.
What happens when your account is deleted
When we delete your account, we remove your profile, your saved preferences and the personal information associated with your account from our production systems.
Some information may be retained for a limited period where we are required to keep it, for example to meet legal, accounting, safety or regulatory obligations, or to resolve disputes. Any retained information is handled in line with our Privacy Policy.
Deleting your account does not affect bookings or journeys you completed before deletion, and it does not delete information held by third parties acting independently, such as transport operators or event organisers.
Questions or problems
If you have any questions about deleting your account, or if you have trouble making a request, contact us at privacy@oneisland.im and we will help.
Ready to delete your account?
Email privacy@oneisland.im with the subject "Account Deletion". We will action your request within 72 hours.