1. Introduction
One Island Limited ("One Island", "we", "our" or "us") is committed to being open and transparent about how we use cookies and similar technologies across our website, mobile applications and other digital Services.
This Cookie & Similar Technologies Policy explains what cookies and similar technologies are, why we use them, the types of technologies we use, and the choices available to you to manage your preferences.
Some technologies are essential for the operation, security and performance of the One Island Services, while others help us improve functionality, understand how our Services are used, personalise your experience and communicate with you more effectively.
Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies. You can manage or withdraw your preferences at any time using the options made available within our website, mobile applications or your device settings.
This Policy should be read alongside our Privacy Policy and Terms of Use, which explain how we collect, use, share, store and protect your personal information when you use the One Island Services.
2. Scope
This Cookie & Similar Technologies Policy applies to all One Island Services, including our website, mobile applications and any other digital platforms or online Services that link to or reference this Policy.
It explains how One Island uses cookies and similar technologies when you access or use our Services, including technologies that help us operate the platform, remember your preferences, improve functionality, understand how our Services are used and enhance your overall experience.
This Policy also applies to certain third-party technologies that are integrated into the One Island Services, such as analytics, mapping, payment processing, authentication and other supporting technologies, where those technologies are used on our behalf.
This Policy does not apply to third-party websites, applications, products or services that are linked to or accessed through the One Island Services. Those third parties are responsible for their own privacy practices, cookie usage and similar technologies. We encourage you to review their privacy and cookie policies before using their services.
4. Types of Cookies and Similar Technologies We Use
One Island uses different categories of cookies and similar technologies for different purposes. Some are essential to the operation of our Services, while others help us improve functionality, understand how our Services are used and enhance your overall experience.
4.1 Essential Technologies
Essential cookies and similar technologies are necessary for the operation, security and integrity of the One Island Services. Without them, certain features may not function correctly. We use essential technologies for purposes including:
- user authentication and secure sign-in;
- maintaining secure user sessions;
- protecting against fraudulent or malicious activity;
- remembering your privacy and cookie preferences;
- enabling core platform functionality; and
- maintaining the security and stability of our Services.
Because these technologies are required for the operation of the One Island Services, they cannot generally be disabled through our preference settings.
4.2 Functional Technologies
Functional cookies and similar technologies allow the One Island Services to remember choices you make and provide a more personalised experience. Depending on the Services you use, these technologies may be used to:
- remember your preferences and settings;
- personalise aspects of the platform;
- remember accessibility or display preferences;
- support language or regional preferences where available;
- remember recently viewed content or frequently used features; and
- improve your overall user experience.
Where required by applicable law, functional technologies will only be used where you have provided your consent.
4.3 Analytics Technologies
Analytics cookies and similar technologies help us understand how people use the One Island Services so that we can improve the platform, identify technical issues and develop new features. Analytics technologies may be used to collect information such as:
- how users navigate our Services;
- which features are used most frequently;
- application and website performance;
- crash reports and diagnostic information;
- anonymised or aggregated usage statistics; and
- the effectiveness of improvements and new functionality.
Where reasonably practicable, we minimise the personal information collected for analytics purposes and use anonymised or aggregated reporting wherever possible. Where required by applicable law, analytics technologies will only be used where you have provided your consent.
5. Device Permissions
Certain features of the One Island Services rely on permissions granted through your device rather than cookies or similar technologies. These permissions are always controlled by you and can usually be managed through your device settings. You can choose whether to enable or disable these permissions at any time. However, disabling certain permissions may limit the functionality or availability of some One Island Services.
5.1 Location Services
With your permission, One Island may access your device's location to provide location-based features and improve your experience. Depending on the Services you use, location information may be used to:
- provide journey planning and transport information relevant to your location;
- identify nearby bus stops, businesses, events and other local points of interest;
- support taxi booking and pick-up functionality;
- improve navigation and mapping features; and
- enhance other location-based Services that you choose to use.
Location Services are optional. You can enable or disable location access through your device settings at any time. Some location-based features may not function correctly if location access is disabled. Further information about how we collect, use and protect location information is available in our Privacy Policy.
5.2 Push Notifications
With your permission, One Island may send notifications to your device to keep you informed about Services you have chosen to receive.
Depending on your preferences, notifications may include:
- transport updates and disruptions;
- ferry and flight notifications;
- taxi booking updates;
- news and public notices;
- event reminders;
- community announcements;
- service updates; and
- other notifications relating to your use of the One Island Services.
Push notifications are optional and can be enabled, disabled or customised through your device settings or, where available, within the One Island Services. Enabling push notifications does not guarantee that all notifications will be delivered immediately or without interruption, as delivery may depend on your device, operating system, network connectivity and third-party notification services.
6. Third-Party Technologies
One Island may use trusted third-party technology providers to support the operation, security and improvement of our Services. Depending on the Services you use, these providers may supply technologies relating to:
- website and application hosting;
- user authentication and security;
- analytics and performance monitoring;
- crash reporting and diagnostics;
- mapping and location services;
- payment processing;
- push notification delivery;
- cloud infrastructure; and
- other technologies necessary to operate and improve the One Island Services.
These providers may use cookies, software development kits (SDKs), device identifiers or other similar technologies to provide their services on our behalf. Where required by applicable law, we will obtain your consent before enabling non-essential third-party technologies. We maintain a separate Current Technologies Used by One Island register, which provides up-to-date information about the third-party technologies currently used by the One Island Services.
7. Managing Your Preferences
You remain in control of your cookie preferences and device permissions. Depending on how you access the One Island Services, you can manage your preferences by:
- using the cookie preference tools available on our website;
- adjusting your preferences within the One Island mobile applications, where available;
- changing your browser settings to manage or delete cookies;
- managing device permissions, such as location services and push notifications, through your device settings; and
- withdrawing your consent for non-essential cookies and similar technologies at any time where consent has previously been given.
Please note that disabling certain cookies, similar technologies or device permissions may affect the functionality, performance or availability of some One Island Services.
8. Changes to this Policy
We may update this Cookie & Similar Technologies Policy from time to time to reflect changes in legislation, regulatory guidance, technology, the One Island Services or the technologies we use.
Where we make material changes to this Policy, we will take reasonable steps to notify users before those changes take effect. Notification may be provided through the One Island website, mobile applications, email, push notification or another appropriate communication channel.
The most recent version of this Policy will always be available through the One Island Services and will include the "Last Updated" date shown at the beginning of this document.
9. Contact Us
If you have any questions about this Cookie & Similar Technologies Policy or how One Island uses cookies, similar technologies or device permissions, please contact us using the details below.
One Island LimitedCompany Number: 139189C
Registered Office: 29 Victoria Street, Floor 3, Douglas, Isle of Man, IM2 2LF
Privacy Enquiries
Email: privacy@oneisland.im
Further information about how we process personal information is available in our Privacy Policy.